Question 1

How much notice do you need?

Accepted Answer

48 hours notice for most catering orders. For groups over 50, we recommend booking 3–5 business days ahead so we can prep properly.

Question 2

What makes Pokito different from other poke spots?

Accepted Answer

Most poke shops stack on toppings; we focus on the fish. Pokito was built around quality seafood, simple ingredients, and balanced flavours closer to traditional Hawaiian poke. Less filler, more intention.

Question 3

What makes Pokito different from other poke places?

Accepted Answer

Most poke shops run a salad-bar format. Pokito doesn't. Our House Bowls are composed by us, our Traditional Poke is curated rather than build-your-own, and our fish is ASC certified and cut fresh daily. We also serve real Hawaiian plate lunches — loco moco, huli huli chicken — that a salad-bar poke shop isn't set up to cook.

Question 4

Do points expire?

Accepted Answer

No. Your points stay on your account — collect them at your own pace.

Question 5

Is there a minimum order?

Accepted Answer

Individual Meals: minimum 10 people. Buffet-Style Catering: minimum 10 guests. Event Bites: minimum quantities apply per item - ask when you book.

Question 6

What's the difference between House Bowls and Traditional Poke?

Accepted Answer

House Bowls are our signature creations — we pair the poke, sides, and toppings for you. Traditional Poke puts the choice in your hands, simple Hawaiian style: Regular (one poke, one side) or Large (two poke, two sides), always finished with house seaweed and pickled onion.

Question 7

What's the difference between House Bowls and Hawaiian Poke?

Accepted Answer

House Bowls are the signature combos we pair the poke, sides, and toppings for you. Hawaiian Poke lets you choose your poke and sides Hawaiian-style: simpler and more intentional than the typical build-your-own.

Question 8

How do I earn points in store?

Accepted Answer

Check in at the Pokito tablet at checkout using your phone number. Points are added automatically based on what you spend.

Question 9

What is an Island Plate Lunch?

Accepted Answer

A Hawaiian staple comfort food built around rice, protein, and simple sides. Think Loco Moco, Huli Huli Chicken, and other island-inspired dishes locals eat every day. Made fresh daily at Pokito.

Question 10

Do delivery app orders earn points?

Accepted Answer

Points are earned on orders placed directly with Pokito — in store or through our own online ordering. Orders placed through third-party delivery apps don't earn points.

Question 11

Do you deliver?

Accepted Answer

Yes - we deliver across downtown and midtown Toronto from our Queen West, Financial District, and St. Clair locations. Delivery fees start at $25 and vary by distance and order size. Free pickup available at all three locations.

Question 12

What is an Island Plate Lunch?

Accepted Answer

An Island Plate Lunch is classic island comfort food built around rice, protein, and simple sides. At Pokito, favourites include Huli Huli Chicken, Loco Moco, and other Hawaiian dishes made fresh daily.

Question 13

Is the fish fresh? Where do you source it?

Accepted Answer

Yes, everything is made fresh daily. Our philosophy is simple: poke should be about quality fish. We source carefully and prep in-house so every bowl is at its best when it reaches you.

Question 14

How do I check my points balance?

Accepted Answer

Your balance shows on the tablet when you check in at the counter. You can also log in to your account online any time to see your points and available rewards.

Question 15

What about dietary needs?

Accepted Answer

Vegetarian and vegan options are available. Gluten-free and dairy-free options are available upon request. Pokito is also nut-free. Let us know about allergies or dietary requirements when you book and we'll recommend the best fit.

Question 16

Do you offer catering?

Accepted Answer

Yes. We cater office lunches, team meetings, private events, and celebrations across Toronto. Individual bowls, small bites, and family-style platters are available.

Question 17

What's your cancellation policy?

Accepted Answer

Full refund with 7+ days notice. Partial refund (50%) with 3–6 days notice. Cancellations within 72 hours are non-refundable, as food, staffing, and prep have already been committed. Contact us as early as possible and we'll do our best to accommodate.

Question 18

How do I order online?

Accepted Answer

You can order online through the Order Online button on our website. Online ordering is available for pickup and delivery.

Question 19

Where can I find Pokito?

Accepted Answer

Pokito has three locations across Toronto serving traditional poke, island plate lunches, and everyday comfort food. Visit our Locations page for hours and ordering options.

Question 20

Do you offer delivery?

Accepted Answer

Yes, delivery is available through our online ordering platform. Delivery range depends on the nearest Pokito location to you. Check our locations page for the closest spot.

Question 21

Where are your locations and what are the hours?

Accepted Answer

We have three Toronto locations: 420 Queen St W, 111 Richmond St W, and 2 St. Clair E. For current hours and details, visit pokito.ca/locations.

Question 22

How far in advance do I need to book catering?

Accepted Answer

We recommend booking at least 48–72 hours in advance for most orders. For large events or custom setups, more lead time is appreciated.

Question 23

What areas do you cater to?

Accepted Answer

We currently cater across the Toronto area. Contact us through the catering page to confirm your location and discuss logistics for your event.

Question 24

What is the Ohana loyalty program?

Accepted Answer

Ohana is our loyalty program. Earn 5 points per $1 spent, unlock rewards, and enjoy member perks and surprises. Sign up and receive a free cup of Ohana Bone Broth to start.

Question 25

How do I join Ohana and claim my free bone broth?

Accepted Answer

Sign up at pokito.ca/loyalty. Once you join, your free Ohana Bone Broth will be waiting for you on your next visit.

Question 26

How long has Pokito been around?

Accepted Answer

Pokito opened in 2016 when poke was still new to Toronto. We've grown to three locations while staying true to our roots: quality fish, simple ingredients, and Ohana hospitality.

Frequently Asked Questions

How much notice do you need?

What makes Pokito different from other poke spots?

What makes Pokito different from other poke places?

Do points expire?

Is there a minimum order?

What's the difference between House Bowls and Traditional Poke?

What's the difference between House Bowls and Hawaiian Poke?

How do I earn points in store?

What is an Island Plate Lunch?

Do delivery app orders earn points?

Do you deliver?

What is an Island Plate Lunch?

Is the fish fresh? Where do you source it?

How do I check my points balance?

What about dietary needs?

Do you offer catering?

What's your cancellation policy?

How do I order online?

Where can I find Pokito?

Do you offer delivery?

Where are your locations and what are the hours?

How far in advance do I need to book catering?

What areas do you cater to?

What is the Ohana loyalty program?

How do I join Ohana and claim my free bone broth?

How long has Pokito been around?

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